Refund Policy 

At The Cards Man, we aim to provide our customers with high-quality products and excellent service. However, we understand that sometimes you may need to return an item or request a refund. Below are the terms and conditions of our refund policy.

Eligibility for Refunds

  1. Change of Mind: If you change your mind about your purchase, we accept returns within 14 days from the date of delivery. The item must be unused, in its original packaging, and in a re-sellable condition.

  2. Damaged or Defective Items: If your item is damaged or defective, please contact us immediately upon receiving your order. We will offer a full refund or exchange, depending on your preference.

  3. Wrong Item Received: If you receive the wrong item, please contact us within 7 days of receiving your order. We will arrange for a return and replacement at no extra cost to you.

  4. Personalized Products: Unfortunately, due to the nature of personalized or custom-made products (such as bespoke cards), we cannot offer a refund or exchange unless the item is faulty.

Refund Process

To initiate a refund or return, please follow these steps:

  1. Contact our customer service team at support@thecardsman.co.uk or use our Contact Us page within 14 days of receiving your order.

  2. Provide the following details:

    • Order number

    • Reason for return or refund

    • Photos of damaged or defective items (if applicable)

  3. Once we approve your return request, we will send you return instructions. Please make sure to use a secure shipping method to return the product to avoid any damage during transit.

  4. Upon receiving and inspecting the returned item, we will process your refund. Refunds will be issued to the original payment method, typically within 5-7 business days.

Non-Refundable Items

Please note that the following items are not eligible for a refund:

  • Gift cards

  • Downloadable digital products

  • Personalized or custom items unless defective or damaged

Shipping Fees

  • The cost of return shipping will be covered by the customer unless the item is defective, damaged, or incorrect.

  • Original shipping fees are non-refundable.

Contact Information

If you have any questions or need further assistance with your refund request, please contact us at: