❓ Customer FAQ

1. When will my order arrive?

Most orders are processed within 1–2 working days. UK delivery typically takes 2–4 business days. You’ll receive a dispatch confirmation once it’s on the way!

At the moment, we deliver within the UK only — but stay tuned, we’re looking to expand soon!

 

Yes! Many of our cards can be personalised with names, messages, or custom text. Just look for the “Personalise” option when selecting your card.

We’re so sorry! Please email us a photo of the damage at support@thecardsman.com, and we’ll sort it out right away — either a replacement or refund.

If your order hasn’t been printed or shipped yet, we’ll do our best to make changes. Please contact us ASAP via email or our contact form.

You can reach us at support@thecardsman.com, or fill out our Contact Form. We aim to respond within 24 hours.